| VENDOR |
DEPLOYMENT TYPE |
TARGET MARKET |
Key Reasons to Consider |
| Aplicor |
SaaS |
Mid-Market Enterprise |
• Same MS technology stack, but a much
easier to use interface
• Balanced strength in all modules
• Service Level Agreements |
| Epicor |
On Premise |
SMB Market |
• Large mid-market share
• Strong consolidation and inter company
processing features |
| Microsoft Dynamics CRM |
On Premise/SaaS |
Small to Enterprise |
• Both deployment options available
• Strong Sales functions
• Easy to use, basic marketing functions |
| NetSuite |
SaaS |
SMB Market |
• Integrated SaaS CRM and back office
solutions
• Good SFA functionality through order
processing |
| RightNow |
SaaS |
Mid Market |
• Strong in Customer Support
• Industry leader in SaaS Self Service |
| SageCRM |
On Premise/SaaS |
SMB Market |
• Both deployment options with comparable
footprint to MS CRM
• Large SMB market share |
| Salesforce.com |
SaaS |
Small to Enterprise |
• SFA functionality is strong
• Catalog of third party solutions is large |
| Siebel On Demand |
SaaS |
SMB Market |
• Strong Sales and Customer Support
functions
• Oracle technology stack and development
tools |
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